Returns & Exchanges
At Primal Kitchen, we stand behind the quality of our real-food pantry staples. If you are not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee to ensure you have the best experience possible.
Review Our Policy
Ensure your request is submitted within 30 days of receipt. Due to the perishable nature of our products, we cannot accept physical returns of opened food items.
Contact Support
Email our customer care team with your order number and a brief explanation of why the product did not meet your expectations.
Provide Verification
If your order arrived damaged or incorrect, please include clear photos of the packaging and product labels to expedite your claim.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or provide a replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing